Privacy Policy

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Our Commitment to Privacy

At The Virtual Office Co., we are committed to protecting your personal information and handling it responsibly. We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and will align with the Privacy and Responsible Information Sharing Act 2024 (WA) once enacted.

This policy explains how we collect, use, store, and disclose your personal information when you engage with our services or visit our website.

What We Collect

We may collect personal information such as:

• Your name, email address, phone number
• Business name and contact details
• Service preferences and enquiry details
• Website usage data (via cookies and analytics tools)

We only collect information necessary to deliver our services, respond to enquiries, and meet legal obligations.

Why We Collect It

We use your personal information to:

• Provide and improve our services
• Respond to enquiries and manage bookings
• Customise your experience with us
• Meet compliance and regulatory requirements

We do not sell or rent your personal information.

Disclosure of Information

We may share your information with:

• Trusted service providers who support our operations
• Legal or regulatory authorities when required
• Third parties with your explicit consent

All third-party providers are required to comply with Australian privacy laws.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure digital storage, access controls, and regular system reviews.

Cookies & Analytics

Our website uses cookies and analytics tools to improve performance and user experience. You can manage cookie settings through your browser.

Access & Correction

You have the right to:

• Know what personal information we hold about you
• Request access to your information
• Request correction of inaccurate or outdated information

To make a request, contact us at pia@thevirtualofficeco.com.au. We will respond within a reasonable timeframe.

Complaints

If you believe we have breached your privacy rights, please contact us directly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or, from July 2026, the WA Information Commissioner under the PRIS Act.

Contact Us

For privacy-related enquiries, please contact:

The Virtual Office Co.
Email: pia@thevirtualofficeco.com.au